Condor Ferries is an operator of passenger and freight ferry services between The United Kingdom, Bailiwick of Guernsey, Bailiwick of Jersey and France.

Condor Ferries, founded in 1964, has evolved from providing a singular passenger service between France and the Channel Islands to becoming a prominent operator of passenger and freight ferry services between the United Kingdom, the Bailiwick of Guernsey, the Bailiwick of Jersey, and France. With over a million passengers and 200,000 vehicles traveling with Condor Ferries annually, their challenge was to efficiently manage daily sailings, adapting to business needs, seasonal demands, and the unpredictable British weather. The paramount goal was to make changes without causing any disruption to travelers, including those on family holidays, couples' short breaks, and daily commuters.

The Challenge

Daily sailings need to be managed and altered to respond to business, seasonal and the ever changing to the British weather.

Paramount to any change is not causing any disruption to the business, particularly those travelling on family holidays, couple’s short breaks and day to day travellers.

Adaptive Timetable Management
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Condor Ferries faced the complex task of managing daily sailings while being responsive to evolving business requirements, seasonal fluctuations, and the unpredictable British weather. The primary challenge was to implement changes without causing disruptions to the travel plans of passengers, including those on family holidays, romantic getaways, and daily commuters.

The Solution

Timetable management solution

Working alongside the internal team we maintained and extended the booking timetable solution to manage change and keep the business afloat.

An Agile Timetable Management Solution

In collaboration with Condor Ferries' internal team, Assemblysoft devised an agile timetable management solution. This solution aimed to maintain and extend the booking timetable's functionality, ensuring the smooth operation of daily sailings while accommodating necessary changes.

Key Components:

  • Timetable Management: Assemblysoft's solution focused on enhancing the existing booking timetable system, making it more adaptable to changes in real-time.
  • Responsiveness: The solution was designed to quickly respond to business demands, seasonal variations, and weather-related adjustments without causing disruptions.
  • Passenger Experience: Paramount to the solution was safeguarding the passenger experience, whether they were embarking on family vacations, romantic escapes, or daily commutes.
  • Collaboration: Assemblysoft worked closely with Condor Ferries' internal team to seamlessly integrate the timetable management solution into the existing infrastructure.
  • Continuous Improvement: The solution emphasized ongoing refinement and optimization to ensure its effectiveness and reliability.

The Reward

Efficient Sailing Operations and Satisfied Passengers

Condor Ferries successfully implemented the agile timetable management solution, allowing them to manage daily sailings with flexibility and efficiency. The ability to adapt to business, seasonal, and weather-related changes without disrupting passengers' travel plans ensured high levels of customer satisfaction.

Assemblysoft's collaborative approach, in partnership with Condor Ferries' internal team, resulted in an agile timetable management solution that allowed the ferry operator to navigate daily challenges seamlessly. With a focus on responsiveness and passenger satisfaction, Condor Ferries continues to provide reliable ferry services, accommodating travelers on various journeys, from family adventures to romantic getaways and daily commutes.

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