Liverpool Victoria is the largest friendly society in the UK.

The website acts as the gateway and touch point to the rest of the business and thus plays a key role for customers and key services.

The challenge

LV= reached out to us to play a key role in maintaining, customising and developing their bespoke content management system (CMS) and the front door to the business.

With content changing rapidly on a daily basis by multiple internal teams, there would be much to consider.

Compliance, doing the right thing and protecting customers interests are paramount in the day to day activities of the business at every level, ensuring rigorous standards of conduct were maintained at all levels would be paramount.

We were required to be involved in the entire estate, spanning multiple business, technical and compliance teams.

The support

We acted as both consultants and worked hands-on fully customising, developing and supporting the website and supporting services close to 5 years.

We worked intimately with multiple diverse teams and acted as a bridge between them all to deliver change, security best practices, end to end testing, search engine optimization (SEO), analytics, reporting, and a host of other cross-cutting activities to deliver a stable and robust environment for the business to perform it's day-to-day duties.

We provided 24/7 support for any technical issues encountered.

We designed processes, built custom tooling and designed and implemented Developer Operations (DevOps) workflows to deliver change in a consistent and robust fashion.

We trained, mentored and onboarded offshore teams.

We supported and maintained the custom content management system (CMS) employed on the LV estate.

We also aided in the digital transformation process to the cloud to bring the tooling and processes forward enabling future capabilities.

We designed and developed the first DevOps pipeline in the cloud spanning Development, Test, Build, Release and Senior stakeholder signoff.


Website : LV.Com website

FCA: Financial Conduct Authority

PRA: Prudential Regulation Authority